At Cakesta, we are committed to ensuring your satisfaction with our products. If you have any concerns about your purchase, please read our return and refund policy carefully.
1. Returns
We accept returns for products that meet the following criteria:
- The product received is different from what you ordered.
To initiate a return, please contact our customer support same days of receiving your order. We may require photographic evidence to process your return request.
2. Refunds
Once your return is approved, we will initiate a refund to your original payment method. Please allow 7 business days for the refund to reflect in your account.
3. Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Perishable items like cakes and pastries.
- Products that have been used or opened.
4. Contact Us
If you have any questions or concerns regarding your order, please contact our customer support at [Contact Information]. We are here to assist you and ensure your Cakesta experience is delightful.
Please note that this policy is subject to change, and the most recent version will always be available on our website. Thank you for choosing Cakesta for your sweet moments.
for further questions write us at connect@cakesta.com
Need help?
Contact us at {email} for questions related to refunds and returns.